What are the billing stages?

• Preflight stage

  • Initial charge when a document is uploaded
  • Covers initial document processing and preflight report generation
  • Charged regardless of whether the review proceeds

• Review stage

  • Additional charge when starting the review after preflight
  • Charged only if the review proceeds past preflight
    

How does billing work across months?

Each charge is applied in the month it occurs. 

• Example 1: Same month billing

  • January 15: Upload document (preflight fee charged)
  • January 16: Start review (review fee charged)
  • Result: Both charges appear on January invoice

• Example 2: Split month billing

  • January 31: Upload document (preflight fee charged)
  • February 1: Start review (review fee charged)
  • Result: Preflight fee on January invoice, review fee on February invoice
    

What happens if I abandon a review?

• Only the preflight fee is charged
• No additional review fee is charged
• The document can be reviewed later if needed. The review fee will be charged if this occurs.
• Learn more about abandoning reviews
  

How do charges appear on invoices?

• Each charge appears as a separate line item
• Preflight and review fees are listed individually
• All fees are charged excluding GST
  

What if I need to check current pricing?

Pricing can vary based on several factors:

• Features enabled for your account
• Document review volume
• Changes to pricing over time

Contact your account owner for details specific to your account.