Getting help and support

Curia support is here to help you use the Curia application effectively. Please note that our support team provides assistance with the Curia app features and functionality only - we do not provide legal or conveyancing advice.

How do I open the support widget?

To access support resources in Curia:

Look for the Support icon (a life ring) on the left-hand menu
If the menu is expanded, you'll see the word "Support" next to the icon
If the menu is collapsed, you'll see the life ring icon only
Click on the Support icon to open the support widget

What can I do in the support widget?

The support widget offers five main functions:

Chat: ask a question and get targeted answers to help you solve the problem. Our chatbot draws on documentation and experience to assist and you can always contact support if needed.
Home: See the latest knowledgebase articles and guides.
News: Explore the latest Curia news and releases.
Submit idea: share your feedback and ideas to guide Curia product development.
Contact support: Submit a support ticket and get direct help from our support team

How do I use the chat?

Chat is the fastest way to get help. Our chatbot assistant provides instant answers to your questions about Curia Contract Review.

To use chat:

Open the support widget
Type a question into the chat box in plain language
Receive immediate, relevant answers and guides

If the chatbot cannot fully resolve your question, it will guide you to submit a support ticket for human assistance.

How do I submit a support ticket?

For questions that need personalised help from the team, submit a support ticket. This is the fastest way to get direct assistance from Curia support agents.

To submit a ticket:

Open the support widget
Select "Contact Support"
Complete the form with:
1. Your contact name and email
2. Category of your issue
3. Subject
4. Contract address (if applicable)
5. Detailed description of your issue. Structure your request as "I tried to do X, but Y happened, and I expected Z" for faster resolution.

Curia's support team assists with application features and functionality only. We do not provide legal or conveyancing advice.

FAQ

How do I contact Curia support?

Use the in-app support chat, email support@curia.com.au, or browse the knowledge base for help.

What are support hours?

Support is available during Australian business hours.

How quickly will I get a response?

Response times vary based on issue complexity. Urgent issues are prioritised.

Can I request a feature or report a bug?

Yes, use the support channels to submit feature requests or bug reports to the Curia team.